NarrativeDx Acquired by Press Ganey.


Unhappy Patients are really expensive

Lost Revenue

Unhappy patients give lower scores on CAHPS surveys, affecting reimbursements and finances.

Decreased Referrals

Unhappy patients negatively impact providers’ reputations online and within their communities.

Clinician Burnout

Unhappy patients do not keep healthcare employees engaged and connected to their work’s purpose.

NarrativeDx provides root-cause analysis that tells you exactly what to do.

Insights Beyond Survey Scores

The ability to identify root causes from patient feedback helps you make better decisions and improve finances, operations and beyond.

AI and Natural Language Processing

When your organization uses NarrativeDx, you benefit from the fastest, most accurate and most scalable patient experience platform.

Simple and Secure for Healthcare Orgs

Our HIPAA-compliant cloud based tool connects with any data source, while keeping your data private and secure with state of the art encryption.

About NarrativeDx, a Press Ganey solution

As a Press Ganey solution, NarrativeDx’s proprietary artificial intelligence and natural language processing technology enables health systems to humanize comment data from patients and employees, translating massive volumes of critical feedback into actionable insights that can be used to transform the health care experience. The addition of NarrativeDx further extends Press Ganey’s ability to mine detailed consumer insights from the industry’s largest database of patient and caregiver feedback, representing more than 40 million returned surveys and 40 million comments annually.

Our team →

Patients often provide health systems with feedback on their experiences, the good and the bad. Some patients use the traditional method, responding to surveys, while others use social media, such as Yelp and Twitter. Cedars-Sinai, like many health systems, is committed to delivering the optimal patient experience. To help make these improvements, we rely heavily on this type of feedback from our patients.

We are excited to work with NarrativeDx as they help health systems gather and make sense of all of the important feedback patients provide about their care.

Alan Dubovsky
Chief Patient Experience Officer

NarrativeDx demonstrates truly innovative ways to capture and understand patient comments. The insights provided have had a measurable impact on our patient satisfaction processes.

When I first started working with NarrativeDx, the information came back in 24 hours. Now it’s almost instantaneous. The platform can mine and capture data and map that out… now we might actually resolve the issue while the patient is here. It’s a game changer for me.

Geoffrey Hall

With NarrativeDx, it’s like having multiple data scientists working for me. I have been able to shift from hours behind a desk collecting and analyzing comments to being out where I need to be with patients, staff and physicians.

The system gives us actionable insights that we can prioritize and put into practice.

Bridget Alston
Senior Director of Patient Experience