NarrativeDx Acquired by Press Ganey.
IMPROVE SCORES, REVENUE AND TURNOVER.
Unhappy Patients are really expensive
Unhappy patients do not keep healthcare employees engaged and connected to their work’s purpose.
Insights Beyond Survey Scores
The ability to identify root causes from patient feedback helps you make better decisions and improve finances, operations and beyond.
AI and Natural Language Processing
When your organization uses NarrativeDx, you benefit from the fastest, most accurate and most scalable patient experience platform.
Simple and Secure for Healthcare Orgs
Our HIPAA-compliant cloud based tool connects with any data source, while keeping your data private and secure with state of the art encryption.
About NarrativeDx, a Press Ganey solution
As a Press Ganey solution, NarrativeDx’s proprietary artificial intelligence and natural language processing technology enables health systems to humanize comment data from patients and employees, translating massive volumes of critical feedback into actionable insights that can be used to transform the health care experience. The addition of NarrativeDx further extends Press Ganey’s ability to mine detailed consumer insights from the industry’s largest database of patient and caregiver feedback, representing more than 40 million returned surveys and 40 million comments annually.
Our team →
Learn how NarrativeDx moves the needle
9% increase in referral revenue
After working with NarrativeDx to measure their patient satisfaction, NYU Rusk Rehabilitation significantly increased their referral volume.
Getting to the Root Cause with AI-Driven Patient Experience Analytics
NarrativeDx Founder and CXO, Senem Guney, PhD, CPXP discusses why (and how) healthcare organizations need to hear their patients accurately for actionable healthcare consumer intelligence.
Insights from Cedars-Sinai Medical Center
See how Cedars-Sinai has utilized NarrativeDx insights from comment data to advance strategic initiatives for organizational reputation and employee engagement.
Driving Technology Innovation in Healthcare
Samir Batra discuss how patient feedback and care provider feedback can be leveraged for creating better human experiences for patients and clinicians alike.es