Actionable insights from patient feedback
Unhappy Patients are really expensive
Unhappy patients do not keep healthcare employees engaged and connected to their work’s purpose.
Insights Beyond Survey Scores
The ability to identify root causes from patient feedback helps you make better decisions and improve finances, operations and beyond.
AI and Natural Language Processing
When your organization uses NarrativeDx, you benefit from the fastest, most accurate and most scalable patient experience platform.
Simple and Secure for Healthcare Orgs
Our HIPAA-compliant cloud based tool connects with any data source, while keeping your data private and secure with state of the art encryption.
Negative patient experiences cost hospitals millions of dollars each year through lost reimbursements, decreased referrals, and increased staff turnover.
NarrativeDx uses AI to identify actionable insights from patient feedback to improve CAHPS scores, increase referrals and reduce nurse turnover. We go beyond survey scores by analyzing comments from rounding tools, satisfaction surveys, online reviews, social media and beyond to help hospitals provide excellent experiences that drive up to 50% improvement in financial performance.
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Learn how NarrativeDx moves the needle
9% increase in referral revenue
After working with NarrativeDx to measure their patient satisfaction, NYU Rusk Rehabilitation significantly increased their referral volume.
Turning Comments into Actionable Change
NarrativeDx Founder and CXO, Senem Guney, PhD discusses the financial impact of improving patient experience and the value of hearing patients’ voices.
How AI and Natural Language Processing Work
Patient experience leaders need actionable insights through AI and Natural Language Processing to understand how their patients feel about their care. Read more by NarrativeDx linguist, Zach Childers, PhD.
Regional Patient Experience Reports
The NarrativeDx platform processes patient comment data from any source, including rounding, surveys, online and beyond. See key insights from patient comments on Yelp! about hospitals in your region.