Patient Experience Management Platform

The NarrativeDx Patient Experience Platform is the most advanced platform on the market with an artificial intelligence comment processing platform that analyzes, diagnoses, and pinpoints your patients' experiences and brings actionable insights direct to your fingertips.

Best in Class Comment Analysis

Derive actionable insights from patient comments to identify key staff members, themes, and improvement actions for each CAHPS domain. 70% improvement over traditional sentiment analysis.

Adaptive Rounding

Collect realtime feedback on any device from patent-pending rounding technology so smart that it develops questions in response to changes in patient experiences.

Competitive Benchmarking

Compare scores across your own locations, competitors, and state and national averages with internal and external benchmarking.


Access patient experience intelligence or perform rounding from any mobile device or computer, including Android, iPhone, iPad or tablet.

Inpatient and Outpatient

Our patient experience management platform is tailored to inpatient and outpatient settings. We support both HCAHPS and CGCAHPS surveys.

Simple and Secure

Our fully HIPAA compliant cloud based interface requires no IT work while keeping your data private and secure with state of the art encryption.

Alerts and Reporting

Be the first to know when something happens and take action. Alerts are fully configurable to different patient experience events.

Unlimited Data Sources

We are data source agnostic - we take internal data sources such as grievance letters, rounding and call transcripts, as well as comments from CAHPS surveys and from online sources such as social media and doctor review sites.

Reputation Management

Understand your facilities reputation on a per source basis. We go beyond positive and negative to tell you what people are saying in detail.

Evidence-Based Improvement

Quickly identify key doctors, nurses and themes behind CAHPS scores. Eliminate the guesswork when planning improvement activities.